Mazda Switzerland
Mazda Switzerland is part of the famous Japanese automobile brand, recognized for its innovation, distinctive design and commitment to performance and reliability. In Switzerland, Mazda stands out for its network of dealers, offering a range of vehicles to demanding customers while placing emphasis on customer experience and after-sales service.
Project
Customer category
Project context
EIGHT was mandated to take charge of the management of the Mazda Switzerland dealer extranet, in order to facilitate inventory management and communication between Mazda, its dealers and its various partners.
The project also included updating applications used by dealers to manage vehicle orders and inventory.
The main objective was to ensure fluid and efficient communication between the different stakeholders while guaranteeing the availability of essential information in real time.
Challenge
One of the main challenges of the project was to ensure smooth synchronization between Mazda, dealers, logisticians and marketing companies, while keeping inventory management up to date in real time.
It was essential to ensure that the extranet provided a functional interface for dealers, facilitating the day-to-day management of vehicles in stock and orders.
Aims
Manage the reseller extranet, ensuring simple and secure access to information on stocks and orders.
Optimize inventory management to improve the fluidity of exchanges between Mazda Switzerland and its resellers.
Update applications used by resellers to ensure the reliability of order management tools.
Improve communication between different partners, including logisticians, resellers and marketing companies.
Thanks to the intervention of EIGHT, the Mazda Switzerland extranet has become a central tool for inventory and order management, guaranteeing smooth communication between Mazda, its dealers and its partners.
Regular application updates have improved the efficiency of the tools used by dealers, providing better visibility into available vehicles and current orders.
This project allowed Mazda Switzerland to strengthen its BtoB operations while optimizing its internal processes.
