Our client, an international airline, offers passenger and freight transport services to many destinations around the world. The company is recognized for its commitment to customer service quality, security, and the reliability of its operations.
Project
Customer category
Project context
The company requested Eight to intervene in order to take control of the management of its online booking system, as well as the reorganization of its IT infrastructure.
Significant dysfunctions in the CRM and reservations management tools affected daily operations, creating delays in critical processes.
Eight mobilized a team of experts to restore the situation, while improving the performance of systems.
Challenge
The project took place in an emergency context, as significant disturbances affected reservations and commercial operations.
It was not only necessary to stabilize the system quickly, but also to rethink the IT architecture to ensure that the services can operate in a long term optimal way.
Eight has led this reorganization, while ensuring the continuity of operations, without interrupting services to customers.
Aims
Stabilize the reservation system to restore the continuity of services.
Review the IT architecture of the company to improve operations performance.
Review the CRM and the reservation management system to guarantee customer service.
Eight mobilized a dedicated team to intervene quickly on technical and organizational aspects.
EIGHT has quickly restored the stability of the reservation system, thus ensuring the normal resumption of operations.
